|If I don't find the answer to my question here, how can I find help?|
If you can't find the answer to your question here, please contact Customer Services by email on firstname.lastname@example.org or call the Corporates Sales Team who can help with most enquiries on 0845 519 5400 (office hours 9.30am - 5.30pm, Monday - Friday).
Most email enquiries are responded to within 1 hour. We aim to respond to all enquiries within 24 hours.
|Can I shop at Drinks Direct.co.uk without logging in or registering?|
Yes. The DrinksDirect.co.uk website does not require you to register or login. You can browse, add products to your basket and buy from the website without logging in or registering. At DrinksDirect.co.uk we endeavour to make the purchase experience as simple and user-friendly as possible.
|How can I specify a delivery address which is different to the invoice address for my order? |
To enter a delivery address which is different to the invoice address, e.g. if your order is a gift and you are paying using the standard checkout, simply tick the box marked "Deliver to a Different Address?" A tick will appear and you will be prompted for the delivery address. On a desktop computer, laptop or tablet the boxes to enter the delivery address will appear to the right of where you enter the invoice address and on a mobile phone, they appear below the invoice address.
If you are paying using Paypal, you must select the correct delivery address when you are on the Paypal site. Or if you have not already set up the delivery address with Paypal, you must add the delivery address on Paypal and select it before you are redirected back to DrinksDirect.co.uk.
|How can I pay for my order if I have problems paying online? |
To avoid most issues which can occur when paying for your order online, please make sure the Invoice Address you enter on the DrinksDirect.co.uk website is the same as the address to which to which your card is registered. It is not possible to change the Invoice/Billing address later when entering card payment information.
Providing an incorrect Invoice/Billing Address can result in the transaction not being authorised and the order may be subject to further transaction checks which can delay dispatch.
Also please make sure the security code entered is exactly as shown on your card. For all cards except American Express, the security code is the last 3 digits printed on the signature strip. With American Express cards, the security code is the 4 digits printed just above the card number.
If you experience any problems using the online payment method, you can also call DrinksDirect.co.uk on 0845 519 5400 for assistance in paying for your order.
|Do you have a minimum order level?|
We have a minimum order value of £10 (excluding the delivery charge). This can be made up of just one bottle or more. The delivery charge is fixed at just £5.99 no matter how much you buy for delivery throughout mainland UK.
FREE Mainland UK delivery is provided for orders over £250 in value.
Further information is provided in the Delivery Section.
|My order is a gift and I want to choose my own Gift Box, how can I do this?|
Simply click on the Gift Box Options sub-department and you will be presented with a range of Gift Boxes.
Choose one and then add to basket. You will also be prompted for a gift message which must be entered and will be included with the order. You can also specify a delivery date here (Monday - Friday or Saturday).
Then simply browse the Drinks Direct.co.uk website and add the product/s you wish to include in the Gift Box and we will automatically add the items to the gift box. It's that easy!!
If a Gift Box is not chosen, then your order will be dispatched in our standard protective packaging. You can still add a gift message for such orders. The gift message for such orders can be added during the checkout process in the "Gift Message / General Information" section, on the second checkout page.
|On the DrinksDirect.co.uk website there are all these Case of 6 Deals but I only want to purchase one bottle, how can I do this?|
Simply click on the add to basket button for any particular product (the quantity box is 1 by default unless you change it) and this will add the respective quantity of the selected product.
To take advantage of the Case of 6 Deals simply change the quantity of the product to 6 (or however many items you require) and click on the add to basket button. The discount will automatically be calculated. It's that simple!! And remember the delivery charge is fixed at just £5.99 for Mainland UK delivery.
|Can I pay using my American Express card?|
Yes, you can pay online using your American Express card. Please make sure the Invoice Address entered during checkout is the same as the address to which your card is registered. Providing an incorrect invoice/billing address can result in the transaction not being authorised and your order may be subject to further transaction checks, which may delay the dispatch of your order.
|Does DrinksDirect.co.uk deliver on a Saturday?|
Saturday delivery is available for Mainland UK delivery addresses only (excludes Scottish Highlands, Offshore Isles and Northern Ireland). All orders dispatched on a Saturday delivery service are expected to be delivered before 12 noon on Saturday.
Saturday delivery must be selected from the "Class of Service" drop-down box on the second checkout page for an order to be dispatched on the Saturday delivery service. Please note the Saturday delivery charge is £14.99 for up to 6 bottles. For further details on Saturday deliveries please contact us on email@example.com.
|I don't want my personal address, which is the address to which my card is registered, to be shown on the Packing Sheet?|
All orders placed on the website have a Packing Sheet enclosed with the order. The Packing Sheet contains the order number, invoice address, delivery address and product/s ordered. No pricing or discount information is provided on the Packing Sheet.
If you do not want the Packing Sheet to be enclosed with the order, please enter the instructions "NO PACKING SHEET REQUIRED" in the Shipping Instructions box on the second checkout page.
|After paying for my order I got an email message advising "DrinksDirect.co.uk would not accept the transaction due to an insufficient fraud checking score", what do I do?|
This can be due to :
- the 3 digit Security Code (this is the last three digits above the signature strip on your card or the last 4 digits on the front of your card for American Express) being entered incorrectly.
- your Invoice/Billing Address entered during checkout is incorrect (this is the address to which your Card is registered)
- your Card Issuing bank has put your card on hold.
If you originally entered any of the above details incorrectly please amend accordingly for any future transaction attempts. Please note the Invoice/Billing Address entered during checkout must be the same as the address to which the Card is registered.
If you continue to experience any difficulties paying for your order, you can call DrinksDirect.co.uk on 0845 519 5400. A member of the team will then be able to assist you in placing your order (office hours: 9.30am - 5.30pm, Monday - Friday).
As an alternative payment method, you can select "Payment by Bank Transfer". You will then be sent bank account details to send payment for your order.
|Can I send a personalised message with my order?|
Yes. All Gifts in the Gifts Department include a gold gift tag with your personal message written inside. When you purchase a gift from the gifts department you will be prompted for your personal message. This is part of the shopping process on the website.
We can also include your personal message, even if you have not purchased from the Gifts Department. For example, if you have purchased a mixed case of drinks for a friend.
Simply enter your personal message in the appropriate box in the "Gift Message / General Information" section on the second checkout page.
For corporate orders, businesses may have their own company stationary included in an order. Please contact us on 0845 519 5400 for further information.
|Can I specify a delivery date for my gift?|
Yes, you can specify a delivery date for Gifts from the Gifts Department or if you select a Gift Box Option and choose your own product/s to include in the gift box.
In the box "Please select a delivery date for your gift" simply select the date you would like your gift to arrive at the delivery address, Monday-Friday (working days) or Saturday. Please note if you select a Saturday delivery date, "Saturday Delivery" must also be selected in the "Class of Service" drop-down box on the second checkout page.
For gifts from the gift department to be dispatched the same day as the order is placed, orders must be received before 4pm (on any Working Day) to be guaranteed to be processed for dispatch, provided the required product/s are in stock and the order is authorised for dispatch.
Please note that our courier partners collect parcels from our Dispatch Depot Monday to Friday only, with the exception of Bank Holidays and other Public Holidays.
If today is Monday 27 February 2017. In the box "Please select a delivery date for your gift" you select 1 March 2017. Your gift will be dispatched on Tuesday 28 February 2017 using our Next Working Day delivery service for expected delivery at the delivery address on Wednesday 1 March 2017.
If you leave the delivery date as the default date of e.g. 1 January 2017, this will be interpreted by the dispatch warehouse as the order requiring dispatch asap.
|What if the recipient of my order is not in when delivered?|
Most orders are dispatched with the message "Leave with neighbour if not in". Please note our courier partners are instructed not to leave orders without first obtaining a signature for the receipt of the order.
Our couriers will attempt delivery on up to 2 separate occasions. The second delivery attempt is usually made the following working day unless the courier is instructed otherwise by the recipient, using the couriers contact details on the delivery attempt card left.
If delivery is not possible on the second attempt the order can be collected from the recipient's local delivery depot for free. Our couriers will hold the order for up to five days after the second delivery attempt, thereafter the order will be returned to the respective Dispatch Depot.
A majority of orders are delivered successfully on the first attempt however, where possible, we recommend a work address be provided as the delivery address to ensure the best chance of a successful delivery the first time.
You can also track the progress of your order by clicking on the link provided within the email you will receive once your order has been dispatched.
Many of our courier partners send a text message on the day of delivery, to advise the order is on its way. This can only be sent to customers providing a mobile contact number. Many of our courier partners are now also moving to sending a text message with an estimated delivery time window on the day of delivery .
|What is Body?|
Our body ratings for wines and champagnes have been devised to help you choose a wine or champagne that you will like by grading our red wines according to their taste and our white and rose wines according to their sweetness.
Red wines have a rating from A to E. An A rating is an undemanding, light and easy to drink
wine. At the other end of the scale, an E rated wine is a bigger and more concentrated wine with a greater sensation of depth and fullness.
Our white, rose wines and champagnes have been rated from 1 to 9, according to their sweetness. A number 1 rating indicates the driest wine e.g. Champagne (Brut) and Chablis. A number 9 indicates an exceptionally sweet dessert wine. The numbers in between span the remaining dry to sweetness spectrum.
|Will you deliver to my area?|
We deliver to addresses throughout Mainland UK, Scottish Highlands, Scottish Isles, Isle of Wight, Isle of Man and Northern Ireland. We do not deliver to the Channel Islands and the Republic of Ireland. For further information on delivery please see the Delivery Section
A same day delivery service may be available for large orders requiring delivery to Leeds and the immediate surrounding areas. Please contact Corporate Sales on 0845 519 5400 for further information.
|How do I cancel an order I placed?|
Cancelled orders yet to be dispatched.
Orders that have not yet entered our dispatch process can be cancelled by sending an email with details of your order to firstname.lastname@example.org. These orders will be cancelled and a full refund provided.
|Cancelled orders already dispatched.|
Orders which have entered our dispatch process or have been dispatched can be cancelled by sending an email with details of your order to email@example.com. These orders will be provided with a full refund less all courier charges.
Please do not send back cancelled orders without first emailing firstname.lastname@example.org to obtain your RMA (Return Merchandise Authorisation) number.
For full details please see our Terms and Conditions
|What are the recommended PC requirements for using the DrinksDirect.co.uk website?|
In order to be able to use this site most effectively we recommend the following PC requirements:
Operating software: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2000, Android, Macintosh OS X
Browser Software: Internet Explorer 7 and above, Firefox 3.6 and above, Google Chrome, Safari, Android or Opera and most other popular browsers.
|What if my goods are damaged, lost or has missing items when received?|
On the rare occasion where your order is damaged, lost or has missing products these will either be replaced free of charge or a credit will be issued. Please see our Terms and Conditions for full details.
|Can I contact DrinksDirect.co.uk by phone?|
You can contact Customer Services at DrinksDirect.co.uk by email on email@example.com. Most enquiries are responded to within 1 hour during normal business hours. We aim to respond to all enquiries within 24 hours.
If you require any assistance in placing an order, require stock availability information or if you would like order tracking information, you can contact the Corporate Sales Team on 0845 519 5400, who will be happy to help.
|Is it safe to give my credit/debit card details online? |
Your order and transaction details are encrypted using 256-bit SSL (Secure Socket Layer) technology. Encrypting private information ensures your order details are transmitted safely and securely through the Internet. We hold a Thawte SSL Security Certificate. Thawte is a market leading provider for SSL security certificates. Please see our Security Section for further details.
If you have any further questions or concerns about the security of our service on the Internet, please contact the Customer Services Team on firstname.lastname@example.org
|Can I pay by cheque?|
Yes. To pay by cheque simply send your order and cheque by post to the address in the Contact Us section. Please make cheques payable to Drinks Direct Limited. The order will be dispatched once your cheque has cleared for payment. This can take up to around 10 working days after the cheque has been received.
|How does DrinksDirect.co.uk protect my privacy?|